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General terms of the agreement

The offer and sale of products on our website ("www.cinti.it") are regulated by the following General Terms of Sale. The products purchased on www.cinti.it are sold directly by Cinti srl, registered in the Business Registry of Bologna, Fiscal Code and VAT no. 03447880372. The office of Cinti srl is located in Italy, Via dei Notai 128. For additional information concerning the orders, shipping, refunds and returns, go to the HELP area, or contact us at ecustomer.cinti@cinti.it. For any other legal information, consult the sections:
- General Terms of Use
- Privacy Policy
- Withdrawal Right.
1 Our business policy:
1.1. Cinti srl offers the products on sale on www.cinti.it, and performs its e-commerce activity exclusively towards final users, whether "consumers", or all those subjects that do not act with purposes linked to their professional activity.
1.2. When we talk about "consumer", we refer to any physical person that acts on www.cinti.it with purposes which are not linked to their business, entrepreneurial or professional activity. If you are not a "consumer", please abstain from concluding business transactions on www.cinti.it.
1.3. The General Terms of Sales do not regulate the supply of services or sale of products by subjects other than Cinti srl which are present on www.cinti.it through links, banners or other hyper-text connections. Prior to send the orders and purchase products and services from subjects other than Cinti srl, please check the sale conditions, since Cinti srl is not liable for the supply of services from third parties.
2. How to conclude the agreement with Cinti srl:
2.1. To conclude the purchase agreement of one or more products on www.cinti.it, fill out the electronic order form and send it to Cinti srl, online, following the relative instructions.
2.2. The order form contains a summary of the information on the characteristics of each ordered product, and the relative price, payment methods that you can use to purchase each product and delivery methods of the purchased products, shipping and delivery costs, conditions to exercise the withdrawal right and methods and times to return the purchased products.
2.3. The agreement is concluded when Cinti srl receives the order form, after checking the correctness of the relative data.
2.4. The order form will be filed in our database, for the time needed to execute the orders and anyhow, within the terms set forth by law. You can access your order form, by consulting the MY ACCOUNT section.
2.5. Should the products presented on www.cinti.it be no longer available or on sale when the order form is transmitted, Cinti srl will notify you the possible unavailability of the ordered products, within thirty (30) days after the transmission of your order to Cinti srl. Should the order be sent and the price be paid, Cinti srl will refund you what you have already paid.
2.6. With the electronic transmission of the order form, you accept unconditionally and agree to comply with the aforementioned General Terms of Sale, in the relations with Cinti srl.
2.7. With the transmission of the order form, you confirm to know and accept the General Terms of Sale and additional information found on www.cinti.it, including the General Conditions of Use and Privacy Policy.
2.8. Once concluded the agreement, Cinti srl will send you a receipt of the purchase order electronically, containing a summary of the information already included in the order form.
3. Guarantees and indication of the products' prices:
3.1. The essential characteristics on www.cinti.it.
3.2. In order to withdraw from the agreement, fill out the RETURN form. In this case, you shall return the products to Cinti srl, which must receive them within thirty (30) business days from when the date you received the products.
3.3. Should you decide to use a carrier other than the one indicated by Cinti srl in the waybill, the shipping expenses will be paid by you, should you instead decide to use the carrier indicated by Cinti srl, the fees to return the products will be paid by us.

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General terms of use

Welcome to our website ("www.cinti.it"), which access and use are regulated by these General Terms of Use. The access and use of this website as well as the purchase of products on www.cinti.it, imply the reading, knowledge and acceptance of these General Terms of Use. For assistance, visit the HELP area. You can find information regarding orders and shipping, refunds and return of products purchased on www.cinti.it. Cinti srl can modify or update these General Terms of Use in full or partially. The changes and updates of the General Terms of Use will be binding as soon as they are published on the website, in this section. Please access this section on a regular basis to check the publication of the most recent and updated General Terms of Use of www.cinti.it. Please remember that you will be exclusively liable for using www.cinti.it and its contents. Indeed, Cinti srl cannot be held liable for the use of the website and its contents by its users, which is not compliant with applicable laws. 1. Privacy Policy: 1.1. Please read carefully the Privacy Policy, which is also applied in case the user accesses www.cinti.it without purchasing any product. The Privacy Policy helps you to understand how www.cinti.it. collects and uses your personal data. 2. Intellectual property rights: 2.1. The contents of www.cinti.it, such as for example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on www.cinti.it, including web pages, graphics, colours, schemes, tools, characters and the website design, diagrams, layouts, methods, processes, functions and the software, are protected by copyright and by any intellectual property right boasted by Cinti Srl. The full or partial reproduction, in any form, of www.cinti.it and its contents is forbidden, without the explicit written approval of Cinti srl. 3. Links: 3.1. Cinti srl does not control websites connected to it and their contents, and cannot be held liable for the contents of these sites and rules adopted by the same, with regards to your privacy and treatment of personal data, during browsing.

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Withdrawal right

1. You have the right to withdraw from the agreement concluded with Cinti srl, without any penalty and without providing any reason, within fourteen (14) business days from receiving the products purchased on www.cinti.it.
2. To withdraw from the agreement, fill out the form found in the RETURN section. In this case, you shall return the products to Cinti srl, which must receive them within thirty (30) business days from the date you received the products.
3. Should you decide to use a carrier other than the one indicated by Cinti srl in the waybill, the shipping expenses will be paid by you, should you instead decide to use the carrier indicated by Cinti srl, the fees to return the products will be paid by us.
4. Withdrawal right: in addition to the compliance with the terms and methods described in previous points 1, 2, 3 and 4 - the right is properly exercised when the following conditions are also respected:
- the RETURN form must be filled out properly;
- The products shall not be used, worn, washed or damaged;
- The identification tag shall still be attached to the products;
- The products shall be returned in their original package;
- The returned products shall be sent to Cinti srl in one single shipping;
- Cinti srl shall receive the products within thirty (3) business days from the date in which you received the products.
5. Cinti srl will refund you the sums collected for the purchase of the products and also the shipping fees to return the purchased products, only in case the products are returned for causes ascribable to us, such as in case they do not have the essential promised characteristics, or boast manufacturing defects or in case of delivery errors.
6. The sums will be refunded within thirty (30) days from the date in which Cinti srl was notified of the execution of your withdrawal right, once verified the proper compliance with the aforementioned terms and conditions.

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Privacy policy

1. Introduction The following Privacy Policy provides useful information to understand how the identification data of our users is treated. For additional information on our Privacy Policy, please send an email at ecustomer.cinti@cinti.it. Treatment
2. Cinti srl is the subject in charge to treat the personal data of www.cinti.it's users; it establishes the purposes and methods of use, even the security profile, through authorised entities, envisaged for the purpose. Currently, the entities that will treat your personal data are: 2.1. UPS (Italy) srl for the treatment of data needed to perform shipping, delivery and return activities of the products purchased on www.cinti.it; 2.2. Nowhere srl for the treatment of data concerning the management and maintenance services of Cinti srl's services; 2.3. Duologica srl for the treatment of data needed to execute the orders, for the purchase of products by final users on www.cinti.it.
3.Use
3.1. Your personal data is collected and treated by Cinti srl, exclusively for purposes related to the activity of the website, and in particular: 3.1.1. for registering to the website, by filling out the relative registration form, in order to access reserved areas; 3.1.2. to supply you assistance and customer care services; 3.1.3. to purchase products, through the relative order form.
3.2. Your personal data will be kept for the time strictly needed for the purposes for which it was collected and in any case, within the terms set forth by law.
3.3. Your personal data can be notified to third parties for the execution of remote e-payment services, through credit/debit card; in addition your data can be communicated to the judicial authority in case of formal request. In all these cases, your consent is not needed. Refusal to communicate your data.
4. The possible refusal to communicate your data needed to conclude the agreement, will imply the impossibility for Cinti srl to start the procedure regularly, that is to supply other available services. The refusal to communicate your data can constitute a justified reason not to execute the agreement or supply other services.
5. Access to your data 5.1. You have the right to obtain from Cinti srl, the confirmation of the existence or your personal data, and its communication in a clear and accessible form, and to obtain from Cinti srl: 5.1.1. the update, rectification or integration of your personal data; 5.1.2. cancellation, transformation or block of your personal data if treated in violation of laws; 5.1.3. list of subjects to which the operations indicated in letters 1) and 2) are disclosed, also in respect to the content, except in case said operation is not possible or excessively difficult.
5.2. You can oppose: 5.2.1. for legitimate reasons, to the treatment of your personal data, even if related to the collection purpose; 5.2.2. to the treatment of your personal data for the transmission of advertising or direct marketing material or for market or business communication researches.
6. Links: www.cinti.com contains links to other website which may not be related to it, in any way. For this purpose, it is specified that Cinti srl does not perform any control or monitoring of said websites and their contents, and therefore it cannot be held liable for the contents of these sites and rules adopted by the same, even with regards to privacy and treatment of personal data. This is provided only with the purpose to facilitate the user in researching and browsing. The activation of the links does not imply any recommendation or notification of Cinti srl to access and browse these sites, neither it implies any guarantee about their contents, services, or goods supplied by these sites, and sold to internet users.
7. Applicable law: This Privacy Policy is regulated by Italian laws and in particular by the Code on personal data protection (legislative decree no. 196 of 30 June 2003) that regulates the treatment of personal data - also detained abroad - by any subject who resides or has office in Italy. The Code guarantees that the treatment of personal data is carried out in compliance with fundamental rights and freedoms.

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About us

The online sale of the Cinti brand is managed by TB Holding Srl

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How to contact Cinti’s e-commerce customer service

Our customer service is available from Monday to Friday from 9:00 am to 6:00 pm.  To contact us, simply click on the “contacts” link located on the homepage and fill out the proper form or, alternatively, send us an email at: ecustomer.cinti@cinti.it.

FOR MORE INFORMATION

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Why register on the site

The registration is necessary to make a purchase, you will be able to take advantage of some exclusive benefits and other services that are dedicated to members.

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What is the account

The account is the section dedicated to registered users, inside which it is possible to check your orders, the discount codes and promotions, manage personal data and the billing and shipping address and easily process a purchase return.

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How to register

To register on our site: click on the “Registration” link, fill out the mandatory fields and, finally, click on “Next”.

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What happens if you forget your password

In case you forget your password, you need to click on “Access”, “Password recovery” and by inserting your email address, you will receive an email with a new password within a few minutes.

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Is it possible to modify the user id and/or password?

It is possible to modify your access keys at any time, by clicking on “access” and afterwards on “profile” and modifying your data.

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Is it possible to modify and/or update the registration data?

It is possible to modify and/or update your registration data by clicking on “access” and on “profile”, and, finally, click “next” to confirm.

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Why call customer service

Our customer service will be glad to supply clarifications and assistance with regards to all the online purchase phases.

FOR MORE INFORMATION

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How to purchase a product

Inside the product data sheet, select the requested size and the quantity you desire to purchase and add to the shopping cart. You will be directly taken to the shopping cart where you will be able to decide whether to checkout, continue browsing or add products to those inserted in the shopping cart. To complete the order, you need to click on "Next", register or log in, confirm the mailing address, select the shipping and payment method and, finally, wait for the confirmation of the transaction.

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When the order is received

The order will be dispatched on the following day of when it is received, except for orders that are placed on Friday and Saturday which will be dispatched on the following Monday. The order will be shipped by courier.

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Shopping cart

In the Shopping Cart, you have all the information to complete your order in complete transparency and without surprises! As a matter of fact, you find all the details with regards to the purchased items, the shipping costs and the basic information related to your order. Furthermore, you will be able to see the products related to the selected items with the possibility to add them to the shopping cart or visualize more details and continue shopping

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Up to how many products can be purchased?

There are no limits with regards to how many products can be purchased.

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How to add and/or delete products from the shopping cart

Inside the shopping cart, it is possible to increase or decrease the quantity of the purchased product until completely deleting the item by using the bottoms + and -. The amount of the order will automatically change.

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What is the order number needed for

The order number has to be kept as reference of the order in case you need to contact us to have information concerning your order. In any case, once the order is completed, a confirmation of the order will be sent to you by email to your email address.

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How to look for a product

In order to look for a product, it is possible to browse the different areas of the website, using the menu at the top or it is possible to do a text search by inserting a key word in the proper search box located in the top right corner

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What is the product list and how to use it

The product list allows visualizing: a short description of the item, the photographs of the items, possible new arrivals, the item codes, the prices and the possible discounts. By using the filters on the left, you will be able to narrow down your search.

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What is the product data sheet and which information does it offer?

The product data sheet opens up when a product is selected. With a simple click, it is possible to: visualize a larger image of the product and zoom on the item by mouse over on it, visualize the complete description and the product's details, and finally visualize the recommended products that match the selected item.

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Which countries are covered by the online sales service

The online sales service covers all the countries of the European Economic Community.

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Is it possible to place an order from a country that is different from the destination country?

It is not possible to place an order from a country that is different from the destination country.

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Is VAT already included in the price of the product?

The prices include VAT. However, in the invoice the price of the product and VAT will show separately.

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When the invoice for the order is received

The invoice for the order will be sent by email only and exclusively upon request, by sending an email to ecustomer.cinti@cinti.it. The invoice will show the data inserted at the moment of registration/purchase under the field "billing address" and it will not be possible to modify it afterwards. Our invoice has no value for tax deduction purposes and, as a matter of fact, it is not possible to insert the VAT number because our electronic commerce is only destined to final/private consumers.

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Discounts

Discounts/promotional offers will be periodically available on the website, which could vary due to sell-out and/or according to our discretion. Register for our newsletter to be constantly up to date or take advantage of the benefits available to registered users.

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Discount codes

To take advantage of the discounts on www.cinti.it, we will be issueing discount codes to be included in the basket during the order confirmation. Discount codes can be of two types:
- Generic code: it can be used several times over a period determined by us
- Personal code sent by mail, can be used only once, in the period determined by us
Discount codes can correspond to a percentage discount or a value in euro, to be applied to the total purchase. And it is possible that a discount code is associated with a minimum of expense.

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How to take advantage of the promotions available on our website

The discounts and/or promotions are valid for the duration specified and/or agreed upon.  Offers cannot be combined with other already active discounts or promotions and they cannot be applied to handling fees, except if differently specified.  Discounts are not valid on previous purchases or on in-store purchases.

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Purchase without registration and what is the registration needed for

In order to make a purchase, it is not necessary to be registered on the site. Registering you will be able to take advantage of exclusive benefits and services that are dedicated to members.

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Is it possible to check previous orders?

It is possible to check previous orders at any moment by clicking on “access” and afterwards on “orders”.

FOR MORE INFORMATION

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When the purchased items are received

The orders placed from Sunday to Thursday will be dispatched on the following day. The orders placed from Friday to Saturday will be dispatched on the following Monday. Shipping will be carried out through standard courier (4/5 business days).

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How much is the price for shipping

The price varies depending on the country where the order has been placed.

Country Cost
AUSTRIA0 €
BELGIUM0 €
BULGARIA15 €
CINTI SHOP0 €
CROATIA0 €
CZECH REPUBLIC15 €
DENMARK0 €
ESTONIA15 €
FINLAND15 €
FRANCE0 €
GERMANY0 €
HUNGARY15 €
IRELAND REPUBLIC15 €
ITALY0 €
LATVIA15 €
LITHUANIA15 €
LUXEMBOURG0 €
MONACO, PRINCIPALITY0 €
NETHERLANDS0 €
NORWAY15 €
POLAND15 €
PORTUGAL0 €
REP. OF SAN MARINO0 €
ROMANIA15 €
SLOVENIA15 €
SPAIN0 €
SWEDEN15 €
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Is it possible to request the purchase to be delivered to an address different than your own?

It is possible to ship the purchase to an addressee that is different from the client who has placed the order as long as they both live in the same country

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Which countries we ship to

We only ship to the countries where it is possible to place an order.

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Is it possible to ship a retuned item from a country that is different from the country where the order was placed?

The item/s to be returned can only be shipped from the country where the order has been placed.

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How to verify that your order has been shipped

When the order is processed and shipped, you can check its status directly to the site of the courier used.

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What happens if nobody is there at the moment of delivery

The courier can attempt two deliveries and if both of them fail because nobody is found at the specified address, a notice of delivery will be left with the necessary instructions and you will be contacted by email or directly by phone at the telephone number that you have left during the checkout phase.

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Is it possible to return and/or exchange a product?

If you are not satisfied with the purchase, you have the right to return it within 14 days from delivery of the parcel, by following some rules: only unworn merchandise can be returned, the identifying label and the original packaging shall also remain intact. Instead, it is not possible to exchange a product.

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How to process a purchase return if you are a registered client

If you are a registered user, the return methods are the following: insert the account number in the "access" box, click on "return form", select the items to return and the reason for the return and fill out the return form. We cover the expenses to ship the returned item/s but we will not reimburse the expenses incurred to originally ship the item/s. It is not possible to exchange the product.

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How to process a purchase return if you are not a registered client

If you are not satisfied with the purchase, you have the right to return it. In case you have not registered at the time of purchase, the return method is the following: within 14 days from delivery of the parcel, send an email to ecustomer.cinti@cinti.it and to help.logistica@duologica.it, indicating the confirmation number of the order, the code of the item being returned and the reason for the return. We cover the expenses to ship the returned item/s but we will not reimburse the expenses incurred to originally ship the item/s. It is not possible to exchange the product.

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Do we cover the shipping charges incurred to return an item?

We cover the expenses to ship the returned item/s. We will reimburse the entire amount of the purchase except for the expenses incurred to originally ship the order.

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Is it possible to use our packaging to ship the returned item/s?

The returned item will only be accepted if sent in its original packaging. If the package was received irremediably damaged, it can be substituted with one of the same resistance and size.

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When we will refund the returned item/s

Once the returned item is received and we have verified that the return procedures have been followed, we will send an email to confirm acceptance. If the order has been paid through credit card, the currency used for the return depends on the credit card company and the credit usually appears within two billing cycles.

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Verisign: safe purchases

VeriSign (http://www.verisign.com) is one of the main certifying authority for SSL Certificates (Secure Socket Layer), used to protect online transactions. The SSL technology (Secure Socket Layer) protects the Websites by enabling encryption of information and its authentication. The SSL Certificates are constituted by a public key and a private key. The first one is used to encrypt information, while the second one is used to decipher it. When the browser visualizes a secured domain, the SSL handshake authenticates the server and the client, selecting the encryption method and setting up a univocal key for the session. This allows establishing a protected session which guarantees the utmost integrity and privacy of the transmitted data.

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What forms of payment are accepted

The payment of your online purchase can be made only and exclusively through the following credit cards: Visa, MasterCard.

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When the purchase will be debited to the credit card

The amount of your purchase will be debited to your credit card when your order is confirmed.

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Is the credit card data used to make the protected purchase?

The credit card data is protected and safe because it will be encrypted and sent directly to the secure servers of Setefi (http://www.setefi.it/). The data is afterwards conveyed to the international authorisation circuits which transmit the result of the transaction, supplying information with regards to the approval of the purchase. Security is improved by the use of the most widespread security system which uses the encryption of data, the 128-bit SSL 3 (Secure Socket Layer) with Triple Des algorithm, security standard recognized on the network and provided by Verisign (http://www.verisign.com).

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